Respected for over 30 years of practice and innovation in the areas of “Customer Experience” and service quality research, Glenn specializes in consumer and business research for the public utility, health care and insurance industries. Glenn spent 10 years with Arizona Public Service Company and was managing their Market Research department before joining WestGroup in 1989.
In addition to consulting and managing his own projects, Glenn serves as President and Chief Research Officer at WestGroup and has been leading the company since 2014. Glenn invests time mentoring and training WestGroup’s analysts and managers on research and leadership. His door is always open and Glenn prioritizes making time to talk with employees about life inside and outside of WestGroup.
Glenn’s clients value him as a consultant and thus his research relationships seldom end when the final presentation is made. He is often invited to be a part of special internal client teams to translate research findings into actions and to assist with implementation strategies.
Leadership and Community Involvement
B.S., Accountancy, University of Illinois
M.B.A., Arizona State University
Glenn and his wife Sue are adjusting to an empty nest now that all three of their girls have moved out and settled throughout the Southwest. When he’s not working, you can find Glenn running mountain trails near his home in preparation for the next marathon.