Wendy Godfrey is an accomplished researcher with more than 30 years of experience. Ms. Godfrey has a wealth of experience in consumer and business issues for the financial industry amassed over a career working in banks, consulting with banks, and providing research solutions to banks and other financial institutions for the past two decades at WestGroup. Wendy’s personal interests translate into a passion for also working with clients in the non-profit, education, and health and nutrition sectors.
Wendy specializes in brand research, concept and message testing, customer experience tracking, and strategic plan development. Wendy is highly valued for her expertise in designing and moderating focus groups and executive interviews. Co-workers affectionately refer to her as our “Qualitative Queen” and include her as a consultant on their qualitative projects.
Ms. Godfrey was attracted to WestGroup because of our unique philosophy of “one contact from proposal to presentation.” She knows the success of research is in the details and enjoys working directly with her clients throughout the entire process. Always available and generous with her time, each of Wendy’s clients enjoys the illusion that they are her only client. If you ask someone to describe Wendy, you are guaranteed to hear the words: professional, responsive, trustworthy, wise and gracious.
Prior to joining WestGroup in 2000, Wendy was an independent research consultant engaged by Bank One, First National Bank & Trust, First Hawaiian Bank and Salt River Project. Her foundation in the financial industry was built by spending 17 years in banking, 13 of those with Bank One/Valley National Bank, where she held management positions in Marketing Research and Sales & Service Management.
Wendy holds a BS in Marketing from the University of Arizona. She is a member of the American Advertising Federation (AAF), the Center for Marketing and Opinion Research (CMOR), the Qualitative Research Consultants Association (QRCA), the American Bankers Association, and is an occasional contributor to Bank Marketing Magazine, as well as a frequent lecturer at the Thunderbird School of Global Management. Wendy also has a long history of community involvement, serving on the boards of the Rosson House, University of Arizona Phoenix Alumni group, and Touchstone Behavioral Health. Currently, she is involved with The Board of Visitors and Valley Leadership.
Wendy is a part owner of WestGroup and serves on the company’s Board of Directors. Wendy and her husband Bill are avid travelers and adventurers and, in recent years, have made trips to the Galapagos Islands, Costa Rica, London, Africa and Italy. Both at airports and on planes she enjoys reading the latest business books.